Shipping policy
Shipping Method
Delivery is sent via Royal Mail. Depending on the Shipment method chosen at checkout, you will receive your order in 1-3 Working Days. Order before 7PM for next day dispatch.
Orders sent out on Monday - Friday. Any orders placed on Saturday and Sunday will be dispatched Monday.
Dispatch Confirmation and Tracking Information:
Upon successful processing and dispatch of your order, you will receive a confirmation email. This email will contain your unique Royal Mail tracking number, allowing you to monitor the progress of your delivery online via the Royal Mail website or app. The dispatch confirmation email serves as notification that your order has left our premises and is in transit with Royal Mail.
Order Processing Time:
We endeavour to process and dispatch all orders as swiftly as possible. Our standard order processing time is typically 1 business day, though this may vary during peak periods. Orders placed before a certain cut-off time on a business day may be processed and dispatched on the same day, subject to stock availability and order verification.
Delivery Address:
Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
Delivery Attempts:
In the event that you are not available to receive your delivery, Royal Mail will typically leave a notification card with instructions on how to arrange redelivery or collect your package from your local Royal Mail depot.
Delays and Issues:
While we work closely with Royal Mail to ensure timely delivery, unforeseen delays can occasionally occur. If your order has not arrived within the estimated timeframe, please check your tracking information. If you have any concerns or require assistance, please do not hesitate to contact our customer service team at [Your Customer Service Email Address] or via WhatsApp at [Your WhatsApp Number].
Our Commitment:
We are dedicated to providing a reliable and efficient shipping service. Should you have any questions or require further clarification regarding our Shipping Policy, please feel free to contact us via email at info@evosportsuk.com.